用户反馈
汇总应用内、邮件、评论和 Discord 的 NPS、评分及 AI 主题聚类。
12 products · 121 responses
NPS
26
+2.4%较上期
61 promoters · 30 detractors
平均评分
3.9 / 5
+0.6%较上期
新 this week
43
Positive
50.4%
24.8% neutral
Negative
24.8%
-1.2%较上期
总计 responses
121
NPS 趋势
每周 net promoter 评分 across the 产品组合
Current 26
情绪分布
Share of AI-labelled sentiment
AI 主题聚类
Clustered topics with 数量 and week-over-week 趋势
Output quality
positive54 · 44.6%“It caught a race condition in a background worker that two humans had already approved.”
Trend -7.9% vs prior period
Integrations & API
positive13 · 10.7%“Strings resync automatically when we change the source copy, so nothing goes stale.”
Trend -22.7% vs prior period
Pricing & packaging
neutral11 · 9.1%“Per-document pricing works for us, but it gets expensive in our peak months.”
Trend -9.5% vs prior period
Speed & latency
negative9 · 7.4%“The first query after an idle period takes eight to ten seconds to return.”
Trend +29.4% vs prior period
最近反馈
最新 客户 messages with theme and 工作流 状态
| When | Product | Rating | Theme | Message | Source | Status | Votes |
|---|---|---|---|---|---|---|---|
| 9小时前 | Resume AI | 5/5 | Output quality | The ATS score explanation is specific — it tells you which keyword is missing and where it shou… | triaged | 10 | |
| 12小时前 | Translate Pro | 2/5 | Mobile & offline | The web editor is unusable on a tablet, which is where half of our reviewers work. | nps | triaged | 20 |
| 13小时前 | Analytics Copilot | 2/5 | Export & reporting | There is no way to schedule a question and have the answer emailed out weekly. | discord | shipped | 14 |
| 14小时前 | Recorder AI | 1/5 | Transcription accuracy | Diarisation gets confused when two people talk over each other — it merges them into one speake… | planned | 22 | |
| 16小时前 | Legal AI | 5/5 | Output quality | Clause risk flags come with citations back to our own playbook, which is what got it past our G… | in app | new | 10 |
| 18小时前 | CRM Copilot | 1/5 | Speed & latency | The pipeline view takes six or seven seconds to load once you cross a thousand open deals. | triaged | 15 | |
| 18小时前 | CRM Copilot | 5/5 | Output quality | Deal scoring flagged two accounts as going quiet and both were genuinely at risk. We saved one … | discord | planned | 2 |
| 23小时前 | Docs Chat | 4/5 | Output quality | Retrieval is good for recent docs; older archived pages come back much less reliably. | review | triaged | 1 |
| 23小时前 | Support Desk AI | 5/5 | Output quality | It deflects around 60% of our tier-one tickets and escalates with a summary the agent can actua… | nps | planned | 0 |
| 24小时前 | Translate Pro | 5/5 | Output quality | Glossary enforcement is the feature nobody else does properly — our product terms finally stay … | in app | triaged | 6 |
| 1天前 | Voice Studio | 5/5 | Support & documentation | Batch generating 200 clips overnight worked exactly as the documentation described. | in app | triaged | 5 |
| 1天前 | Invoice AI | 4/5 | Output quality | Handwritten delivery notes still need a human, which is fair enough. | nps | shipped | 8 |
| 1天前 | Legal AI | 5/5 | Speed & latency | Uploading a 180-page MSA and getting a risk summary back in under two minutes still feels unrea… | nps | planned | 8 |
| 1天前 | Code Review AI | 3/5 | Output quality | It leaves three or four low-value nitpicks per pull request and people have started ignoring th… | review | triaged | 10 |
| 1天前 | Resume AI | 5/5 | Output quality | Tailored my resume to a specific job posting and I had three callbacks in the same week. | review | triaged | 2 |
| 1天前 | Recorder AI | 1/5 | Reliability & downtime | Recordings from the desktop app failed to upload twice this week with no retry, so I simply los… | nps | planned | 19 |
| 1天前 | Legal AI | 5/5 | Output quality | Redlines are close enough to what a junior associate would produce that our review time halved. | in app | triaged | 0 |
| 1天前 | Docs Chat | 5/5 | Onboarding & usability | Onboarding new engineers got noticeably faster — they ask the bot instead of interrupting senio… | review | closed | 10 |
| 1天前 | Docs Chat | 5/5 | Output quality | Answers come back with the Notion page and the exact paragraph, so nobody argues about the sour… | in app | new | 12 |
| 1天前 | Support Desk AI | 3/5 | Output quality | It confidently quoted a refund policy we do not have and we had to honour it for the customer. | closed | 5 | |
| 1天前 | Support Desk AI | 5/5 | Support & documentation | Answers cite the help centre article, so agents can verify the reply in one click. | in app | new | 12 |
| 2天前 | Support Desk AI | 4/5 | Pricing & packaging | We are on the beta plan and what pricing looks like after GA is still unclear. | discord | closed | 1 |
| 2天前 | Voice Studio | 5/5 | Output quality | Pronunciation overrides for product names solved our single biggest complaint. | in app | triaged | 0 |
| 2天前 | Marketing OS | 4/5 | Integrations & API | Works well for paid channels, but organic social is still a manual export. | in app | shipped | 5 |
| 2天前 | Voice Studio | 4/5 | Support & documentation | Quality is still good, but we have started evaluating alternatives now that development has slo… | in app | planned | 0 |
| 2天前 | Analytics Copilot | 2/5 | Speed & latency | Queries against the events table time out fairly often on longer date ranges. | review | shipped | 9 |
| 2天前 | Invoice AI | 3/5 | Output quality | Multi-currency invoices with mixed VAT rates get the totals wrong roughly one time in fifty. | in app | closed | 13 |
| 2天前 | Analytics Copilot | 3/5 | Speed & latency | Queries against the events table time out fairly often on longer date ranges. | nps | triaged | 20 |
| 2天前 | Marketing OS | 4/5 | Pricing & packaging | The per-seat price is fine; the extra charge for additional ad accounts caught us out at renewa… | nps | triaged | 6 |
| 2天前 | Translate Pro | 5/5 | Integrations & API | Strings resync automatically when we change the source copy, so nothing goes stale. | triaged | 3 | |
| 2天前 | Recorder AI | 3/5 | Transcription accuracy | Diarisation gets confused when two people talk over each other — it merges them into one speake… | nps | shipped | 18 |
| 2天前 | Voice Studio | 5/5 | Output quality | The cloned brand voice is close enough that our listeners have not noticed the switch. | nps | planned | 0 |
| 2天前 | Code Review AI | 1/5 | Speed & latency | Review comments on large pull requests take four to six minutes, which is too slow for our merg… | discord | triaged | 15 |
| 2天前 | CRM Copilot | 5/5 | Output quality | Follow-up drafts pull real context out of the thread instead of generic filler. | nps | triaged | 9 |
| 3天前 | Resume AI | 4/5 | Onboarding & usability | The templates look good, but I want more control over section ordering. | in app | new | 6 |