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7 openCSAT 4.3
处理中
7
9 pending
创建时间 今天
5
First response
59m
AI deflection
62.1%
83.3% accuracy
CSAT
4.3
Over SLA
0
Ticket 数量
30-day intake
按渠道
待处理 mix
待处理工单
Needs human attention
| Ticket | Priority | Status | Created |
|---|---|---|---|
Speaker labels are swapped for two participants elena.kowalski@gmail.com · Resume AI · AI quality / Inaccurate output · 78.2% AI | 中 | open | 6小时前 |
Would love keyboard shortcuts for bulk actions diego.murphy@harborlogistics.co · Marketing OS · Feature request · 97.2% AI | 低 | open | 11小时前 |
Need to transfer workspace ownership to a new admin lucas.oliveira@solsticeretail.com · Recorder AI · Account / Seat management · 76.5% AI | 低 | open | 13小时前 |
Streaming responses stall halfway through long documents elena.lindqvist@northgate.legal · Recorder AI · Bug / Performance · 69.1% AI | 高 | open | 16小时前 |
Charged twice for the annual plan hiroshi.khan@vertexdynamics.com · Recorder AI · Billing / Duplicate charge · 94.3% AI | 高 | open | 24小时前 |
Would love keyboard shortcuts for bulk actions amara.bennett@northgate.legal · Legal AI · Feature request · 89.9% AI | 低 | pending | 2天前 |
Please add support for Portuguese (Brazil) olivia.khan@gmail.com · Recorder AI · Feature request · 88.6% AI | 低 | pending | 2天前 |
Cannot log in — magic link email never arrives ingrid.kowalski@blueprint.health · Recorder AI · Account / Login issue · 83.8% AI | 高 | pending | 5天前 |
Rate limited on the API at 60 rpm — can we raise it? fatima.rossi@vertexdynamics.com · Translate Pro · Billing / Usage limits · 80.5% AI | 中 | pending | 9天前 |
Rate limited on the API at 60 rpm — can we raise it? ayesha.bennett@kestrel.io · Analytics Copilot · Billing / Usage limits · 79.3% AI | 中 | open | 10天前 |
How do I invite my whole team at once? mei.bennett@blueprint.health · Resume AI · How-to / Onboarding · 99.2% AI | 提示 | pending | 11天前 |
Where is our data stored and is it used for training? lucas.zhang@gmail.com · Docs Chat · Security / Data privacy · 79.8% AI | 中 | pending | 12天前 |
Need a W-9 and updated billing address on past invoices chloe.bennett@harborlogistics.co · Voice Studio · Billing / Invoice request · 85.1% AI | 低 | open | 17天前 |
Downgrading to Starter, will we lose our history? olivia.andersen@gmail.com · Invoice AI · Cancellation / Downgrade · 77.6% AI | 低 | pending | 21天前 |
客服负载
待处理分配
| Agent | Open |
|---|---|
Sofia Rossi 34 solved · CSAT 4.0 | 0 |
Emma Laurent 24 solved · CSAT 4.5 | 4 |
Nina Petrova 25 solved · CSAT 4.4 | 2 |
Daniel Okafor 16 solved · CSAT 4.5 | 1 |
Yuki Tanaka 13 solved · CSAT 4.5 | 4 |
Tom Becker 12 solved · CSAT 4.3 | 3 |